Refund policy

  • One payment, no subscription, nothing renews.
  • Cancel before delivery and you get all your money back.
  • If we cannot send your report within 48 hours, the refund happens by itself.
  • You can withdraw within 14 days in the EU and the UK, and within 7 days in Brazil.
  • Email [email protected] with your order number. We answer within 2 business days, and the money usually arrives in 3–10 business days.

What you pay

The 12 axes test and your result are free. The full report costs $6.99 for the 60-statement test or $12.99 for the 288-statement test. You pay once, when you order; there is no subscription and nothing renews.

Cancelling an order

To cancel before your report is delivered, email [email protected] with your order number and you get all your money back. Delivery normally takes under 30 minutes, so write quickly. There is no subscription to cancel.

When we refund

You get the full price back if:

  • we could not write or send your report within 48 hours of payment (this refund happens by itself);
  • you paid twice for the same answers;
  • the report never reached you and sending it again did not help;
  • the PDF is missing, will not open or is incomplete, and we cannot fix it within 48 hours of hearing from you.

Beyond that right, a report that has been delivered is refunded only in the cases above. If something else went wrong, write anyway and we will look at it.

Your right to withdraw

The report is digital content made from your own answers and sent by email. We start writing your report the moment you pay. Where the law gives you a right to withdraw from an online purchase (14 days in the EU and the UK, 7 days in Brazil), email us within that time with your order number and we return the full price.

How to ask for a refund

Reply to the email that brought your report, or write to [email protected] with your order number. We answer within 2 business days. You can also ask Waffo from the order confirmation it emailed you, and Waffo passes the request on to us.

How the money comes back

Money goes back to the card or method you paid with, and usually arrives in 3–10 business days.

A charge you do not recognise

Waffo sells the report, so your bank may show WAFFO. If you see a charge you do not recognise, email [email protected] with the date and the amount. Writing to us first is usually quicker than a card dispute, and you keep your right to dispute it with your bank.

Your rights under the law

Nothing here limits the rights your country’s consumer law gives you.